Terms and conditions:
Welcome to the FReddyBIB Web Site (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by the terms (the “Agreement”). FReddyBIB recommends that children use the internet under adult supervision.
We may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to our Site from time to time.
You may choose to register with us through the Site and create an account (the “Account”). If you do, you will have access to your Account by providing an email address and password. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your computer. Online account takeovers are a growing problem, as malicious actors are using user names and passwords stolen from other companies and testing them on other websites. We recommend that you use a username and password combination that is unique for this Site and is not used elsewhere. You shall notify us immediately of any breach of security or unauthorized use of your password or account. You agree to accept responsibility for all activities that occur under your Account. We may terminate your Account at any time, for any reason or no reason and without prior notice to you.
Product Availability & Pricing
FReddyBIB products displayed at the Site are available through Freddybib.com and in select stores around the world. In some cases, merchandise displayed for sale at the Site may not be available in all sizes and colors, including when the merchandise has been marked down. Product availability, styles, promotions, and prices may vary from store to store and between stores and the Site.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, FReddyBIBshall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. FReddyBIBshall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FReddyBIB shall immediately issue a credit to your credit card account in the amount of the incorrect price.
All features, specifications, products and prices of products and services described on the Site are subject to change at any time without notice. From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We make no representation as to the completeness, accuracy, or currency of any information on the Site. We reserve the right to make changes in information about price, description, or availability without notice. If any information on the Site or your order is inaccurate, we reserve the right, without prior notice, to limit the order quantity on any product, refuse service, and/or cancel orders at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colors of our products that appear on the Site; however, the actual color you will see will depend on your computer, and we cannot guarantee that your computer will accurately display our colors.
Shipping and delivery:
Free standard international shipping on orders over $75
No promo code required – free standard shipping is automatically applied at checkout.
NEED IT FAST? EXPRESS ORDERS BEFORE 9AM (Israel time) WILL LEAVE OUR WAREHOUSE THE SAME DAY.
- Standard delivery $10.00
- Express courier $15.00
- Local standard delivery $6.00
- Local express delivery $10.00
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
PROCESSING YOUR ORDER
All express orders placed by 9am (Israel time) on a working day (Sunday-Friday) will be processed and dispatched from our warehouse on the same day. Express orders placed after 9am will be processed the following business day. All standard orders will be processed and dispatched from our warehouse within 1 to 4 business days. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
You will need to sign for your order when it arrives. If you are not available to sign for your order, you will receive a note with instructions for pick up from a designated post office.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Returns and exchanges:
We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online.
If you change your mind about the products you have purchased from us, we will exchange those products in the country in which they were purchased, subject to the following conditions :
- Items must be returned within 14 days of purchase with the original receipt or other proof of purchase.
- You must provide your name and address.
- The returned items must be unworn, unwashed, or otherwise unused with original tags / labels attached.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above. Full refunds can be made as aquired by law in the counrty where the merchandise is sold dispatched from (Israel). You are entitled to get a full refund on sale items 48 hours within your purchase. Please not, when not on sale, you are intitled to get a refund minus 5% of your total purchase. You are responsible for any costs associated with returning the item to us including any currency conversion costs.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Items purchased in store cannot be returned via online return postage.
FAULTY ITEMS RETURNS
If an item is faulty, wrongly described or different from the sample shown on our website then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.
RETURN INSTRUCTIONS FOR ONLINE PURCHASES
ONLINE RETURNS VIA RETURN POST
If you wish to return or exchange an item purchased online via post, please contact us at +972-509022221 during the hours of 8:30am to 5:30pm Sunday to Friday on either phone or email as below:
- Israel: +972509022221
- International: +972509022221
- Email: firstname.lastname@example.org
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
We comply with the Israeli Privacy Principles which regulate how we collect, use, disclose, store and protect your personal information.
WHAT IS PERSONAL INFORMATION?
Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect personal information including your name, gender, date of birth, address, telephone number and email.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.
WHEN AND HOW DO WE COLLECTION YOUR PERSONAL INFORMATION?
We collect most personal information directly from you when you consent to communications from us. You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website or other applications, you deal with us on the phone, you write to us, etc.
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
• for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses;
• if we sell all or part of our business(es) and the buyer also requires your personal information;
• to enforce our legal rights or those of others;
• to prevent actual or potential fraud or illegal activity;
• who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or
• if we are required to do so by law.